Effective Date: 17/03/2025
Last Updated: 17/03/2025
At Richie’s Sweeps, we value your satisfaction. However, due to the nature of our services, we have a strict no-refund policy once a transaction is completed.
1. All Sales Are Final
By purchasing game credits on our platform, you acknowledge and agree that:
- All purchases are final and non-refundable.
- Game credits are considered digital goods and are non-returnable once delivered to your account.
- We do not issue refunds for change of mind, accidental purchases, or user error.
2. Duplicate Transactions
If you believe you have been charged more than once for the same transaction, please contact us immediately at:
Email: admin@richiessweepsoffical.com
We will investigate the issue and provide a resolution if a duplicate charge is confirmed.
3. Unauthorized Transactions
If you suspect that a fraudulent or unauthorized transaction has occurred on your account:
- Contact us within 24 hours of the transaction.
- Provide as much detail as possible (transaction ID, amount, time, payment method).
- We may request additional verification before taking action.
Note: We are not responsible for transactions made by others who may have had access to your device or account credentials.
4. Technical Issues
If you experience a technical issue where your credits were not delivered after a successful payment:
- Contact our support team with proof of payment.
- If verified, we will ensure your credits are added or the issue is resolved within a reasonable time frame.
5. Chargebacks
Filing a chargeback with your bank or payment provider without contacting us first may result in:
- Immediate suspension or termination of your account.
- Permanent loss of access to the platform and your remaining credits.
We strongly encourage users to contact us before taking action through a payment processor.
6. Policy Changes
We reserve the right to update or modify this Refund Policy at any time without prior notice. Updates will be posted on this page with the new effective date.
Questions or Concerns?
If you have any questions regarding our refund policy, feel free to contact us:
Email: admin@richiessweepsofficial.com
Business Name: Richie’s Sweeps
Website: www.richiessweepsofficial.com